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WHY GLOBAL ACADEMIC PROGRAM – GAP ?

PROFESSIONAL DEVELOPMENT PROGRAM

The Professional Development Program developed by EI offers hospitality professionals a convenient and effective way to enhance their management skills and learn about the latest technology trends. This online suite of 25 professional development modules covers topics in the areas of leadership, human resources and technology within the hospitality industry. Each topic was chosen for its relevance to today’s hospitality professional. Each online workbook is designed to be completed in about one hour and is followed by a quiz. The Professional Development Program includes the following modules:

LEADERSHIP SERIES

1. Branding
2. Communication
3. Building High-Performance Teams
4. Motivation Through Leadership
5. Conflict Management
6. Continuous Improvement – Process and Tools
7. Changing Nature of Leadership
8. Managing Organizational Change
9. Power and Empowerment
10. Quality Service
11. Time Management

HUMAN RESOURCES SERIES

1. Discipline
2. Evaluating and Coaching
3. Hourly Employee Training Process
4. Planning and Recruiting
5. Selection

 TECHNOLOGY PRIMER SERIES

1. An Introduction to Household/Hotel Systems
2. Computer System Failure Contingency Planning
3. e-Commerce: Frequently Asked Questions
4. Food and Beverage Systems
5. Etc